We stand
behind it
01 / SUBMIT
One form, with photos.
Account details, the frame, and what went wrong. Photos save a week of back-and-forth.
02 / REVIEW
A person reads it.
We check warranty, parts availability, and what the house can do — then write back with options.
03 / RESOLVE
The right solution, delivered quickly.
Whether it's a replacement part, a repair, or a replacement frame, our goal is the same: getting your patient wearing the frame again as quickly as possible.